WARRANTY AND DISCLAIMER

Seller warrants that the purchased Product is free from defects in materials and workmanship at the time of delivery. If an analysis is stated on the face of the Invoice, it is not intended to be a complete analysis and is not to be regarded as a specification or warranty, unless specifically stated in writing to be such.

THINGS WARRANTY WILL COVER
. Frame, rear motor, controller, display (if the correct advised display is fitted), battery, torque sensor cranks, chargers. Road Pack Lights and Alarm Kits. (In short any Major mechanical or electrical components)

THINGS WARRANTY WON’T COVER!
. Tires, inner tubes, wheels if they bend by your own aggressive riding as well as front forks, brake pads, kickstands, rear sprockets, peddles, seats, handlebars. (In sort any basic items of minor significance that can be due to end-users general possible use in any specific way that would indicate otherwise determined as unusual for parts to break in such a manner, E.g. Bent forks, bars, wheels, freewheel bearing or sprockets damage from heavy riding, jumping or crashes, punctured inners tubes, ripped tires, etc are the result of end-user).

HOW TO ADDRESS AN ISSUE OR WARRANTY WITH YOUR E-BIKE
The best way to address any issues or problems with your bike it’s just simply to reach out to us on our WhatsApp which you can find on our contact page. We will then set up an official group chat support feed and assign an agent who will help you communicate with a technician. Send us a message detailing your issue or problem in as much detail as possible, including photos and videos that can help our technicians identify any possible issues. Once the team have identified the course and offered a solution, we can then at this point offer you a part replacement service relating to the identified issue.

 

PARTS AND REPLACEMENT GOODS

TAKE NOTE: Some parts may require a shipping fee payment only and then can be sent for free. Shipping of replacement parts may take anywhere from 15-30 days on average. Please allow for this time. Also, all replacement parts need to be clearly identified with an issue supported by written reported proof of the issue by sending an email to customer.services@mode.bike Once a member of the team has identified the problem and either our manufacturer of that part is notified or a technician approved the clear fault, we can then get your agreed items out for shipping. We ask all customers to please be patient when trying to figure out any possible problems so we can identify them clearly.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

CONTROLLING TERMS

Buyer expressly agrees that Seller’s Invoice and these Terms and Conditions of Sale represent the complete agreement of the parties with respect to the sale of the product(s) listed on the Invoice and no different or additional terms or conditions in Buyer’s purchase order or in any other prior or subsequent communications in any way adding to, modifying or otherwise changing these Terms and Conditions of Sale shall be binding upon Seller.

 

ACCEPTANCE OF ORDERS

Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods to CAI or by any other statement, act or course of conduct which constitutes acceptance under applicable law.

 

PRICES & TAX

Unless otherwise indicated on the face of the invoice, all prices are quoted as per of full item only. The buyer is responsible for any tax or government charges imposed upon the sale or transfer of the Product. Buyer shall not have any right to set off any amounts due hereunder against any amounts which may become payable to Seller under any other agreement. Any such tax or governmental charge will be added to the total invoice amount for what is known as quoted by our logistics. All prices are FOB Seller’s facilities. Applicable freight costs will be added to the invoice.

 

ORDER CHANGES & ADMIN ALTERATIONS

The buyer is responsible for any “change of mind” alterations after an initial order is placed. Any such changes can accrue a $50-$100 charge/fee + the cost of parts. TAKE NOTE: All custom builds are personal to the customer E.g. Specs and parts are ordered in for your build. In some cases, if parts such as rear Motors, Batteries & Controllers are ordered in for your build and if you decide you want to upgrade after you have paid to process your order, it may require us to find a buyer for the parts already previously ordered. In some cases, this may require 24-48 hours and approval depending on circumstances, if in such cases this proves to be difficult to manage this as it causes our team setbacks/delays + trying to find new buyers for the (parts no longer wanted) we hold the right to refuse the change or may come at a premium cost depending on the scale of the change.  TAKE NOTE also we cannot “Downgrade” things, we understand you may want to upgrade, but downgrades mean we have invested in parts that you now want at a lower cost to our outings we have bought in already for your build. We strongly advise you are sure you are happy with your build spec before you start, we will help every step of the way, and in such cases should you change your mind, we ask you please contact us ASAP.

 

AGE RESTRICTED PURCHASES & CUSTOMER SUPPORT

By continuing on our website you must be of the mature age of 16+ to make a purchase of one of our high power ebikes. Anyone below this age we cannot commentate with and must be assisted by an adult of a mature age. Our products/ebikes are considered a high-end custom service/product that will require an understanding of specifics that are not of a normal nature and have many levels of combined services that are not common in relation to usual bike providing services. Any after-sales services/aftercare customer support we must also deal with someone of mature age above 16+. We request that all buyers 16 or under assign a parent or garden to whom we will list on file and communicate with regarding to any additional service issues so we can best help resolve any potential problems in a mature manner that may not otherwise be understood by persons who are not of maturity.

 

LIMITATION OF LIABILITY

Buyer acknowledges and agrees that seller’s liability for any claims with respect to the products shall not exceed the amount paid by buyer for the products under the invoice. Such limitations on seller’s liability hereunder shall apply even if seller’s liability is due in whole or in part to its own negligence. Any action by or on behalf of Buyer or its successors or assigns for breach of this document must be commenced within one (1) year after the cause of action as accrued.

 

RETURN OF MATERIAL

Upon delivery of Product, Buyer shall have five (5) days to inspect Product and notify Seller, in writing, of any defective goods or other cause for rejection. Buyer agrees that five (5) day period provides Buyer a reasonable opportunity to inspect the Product. Such notification shall identify each and every reason for any rejection of Product. Buyer’s failure to reject Product within such five (5) day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.

 

INDEMNITY

Buyer shall defend, indemnify and hold harmless Seller and its affiliated or related companies from and against any and all claims, losses, liability, damages and expenses including, but not limited to, attorneys’ fees and cost of defense arising from, related to or in any way connected with or alleged to arise from or out of any asserted deficiencies or defects in Product caused by any alteration or modification thereof by Buyer with or without Seller’s consent, or improper handling or storage by Buyer, the breach of any term or condition stated herein, Buyer’s failure to label Product or Buyer’s improper labeling of Product regardless of whether the labeling was done with or without the advice of Seller, or any act or omission of Buyer including any Claims for or resulting from any injury to person (including death) or damage to property or for economic loss, several or comparative negligence, breach of agreement, breach of warranty or other breach of duty of or by Indemnitee or as a result of Indemnitee’s strict or other product liability. The foregoing indemnification shall not be construed to eliminate or in any way reduce any other indemnification or right which Indemnitee has by law.

 

RIGHTS OF TERMINATION RELATING TO ORDERS

We “Enduro Ebikes Ltd” hold the right to cancel any order and refuse the rights of a sale if we feel a customer is unfit to purchase an item. This may be due to unrealistic demands and miscommunications that we feel are of a nature that will not allow us to work together successfully. In this case, we will give a full refund and the item if in its build stage will not be sent.

 

DELIVERY

Unless otherwise agreed in writing and signed by officer of Seller, all delivery dates are estimates Seller shall use its reasonable efforts to deliver all Products within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date.